Support
Need help with GR Snap? Start with the FAQ below, or reach out directly.
Frequently Asked Questions
Which cameras are supported? +
GR III, GR IIIx, and GR IV support transfer, Bluetooth wake, live view, and remote shooting. GR II supports manual Wi-Fi transfer only, without Bluetooth wake, live view, or remote capture.
The app can't find my camera over Bluetooth. +
GR II has no Bluetooth; join its Wi-Fi manually. For GR III, GR IIIx, and GR IV, make sure the camera is on with image transfer enabled, then check iPhone Bluetooth and GR Snap permission in iOS Settings.
iOS asks me to join a Wi-Fi network — is that normal? +
Yes. On GR III, GR IIIx, and GR IV, Bluetooth wakes the camera before iOS asks to join its Wi-Fi. On GR II, join the camera Wi-Fi manually. Browsing and downloads use this Wi-Fi.
Can I download DNG (RAW) files? +
Yes. Open Settings, set Download Format to "JPG + DNG" to download both, or "DNG" for the RAW only.
Can I delete photos from the app? +
No. The camera's API does not expose a delete endpoint, so photos can only be deleted from the camera itself.
Why does the Live Activity stop updating? +
iOS suspends Live Activities aggressively during long downloads or in Low Power Mode. Reopen GR Snap to see the current download status, and make sure notification permission is granted in iOS Settings.
What iOS version do I need? +
iOS 17.0 or later.
How do I report a bug or request a feature? +
Use the Get in touch button at the top of this page to send a short description. Including your iPhone model, iOS version, camera model, and camera firmware version helps a lot.
GR Snap is an independent app and is not affiliated with, sponsored by, or endorsed by Ricoh Imaging Company, Ltd. "Ricoh" and "GR" are trademarks of their respective owners.