GR Snap

Support

Need help with GR Snap? Start with the FAQ below, or reach out directly.

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Frequently Asked Questions

Which cameras are supported?

GR III, GR IIIx, and GR IV support transfer, Bluetooth wake, live view, and remote shooting. GR II supports manual Wi-Fi transfer, without Bluetooth wake, live view, or remote capture. GR II can also record a route on iPhone and fill missing photo locations after download; it cannot send GPS to the camera over Bluetooth.

The app can't find my camera over Bluetooth.

GR II has no Bluetooth; join its Wi-Fi manually. For GR III, GR IIIx, and GR IV, make sure the camera is on with image transfer enabled, then check iPhone Bluetooth and GR Snap permission in iOS Settings.

iOS asks me to join a Wi-Fi network. Is that normal?

Yes. On GR III, GR IIIx, and GR IV, Bluetooth wakes the camera before iOS asks to join its Wi-Fi. On GR II, join the camera Wi-Fi manually. Browsing and downloads use this Wi-Fi.

Can I download DNG (RAW) files?

Yes. Open Settings, set Download Format to "RAW+" to download both, or "RAW" for the RAW file only.

Can I delete photos from the camera?

No. Delete photos on the camera itself. Forgetting a download in GR Snap removes its Library record and keeps the photo in Apple Photos.

Why does the Live Activity stop updating?

Open GR Snap to check whether the download is paused, complete or needs attention. In iPhone Settings, open GR Snap and check Live Activities. This setting is separate from notification permission.

What iOS version do I need?

iOS 17.0 or later.

How do I report a bug or request a feature?

Use the Get in touch button at the top of this page to send a short description. Including your iPhone model, iOS version, camera model, and camera firmware version helps a lot.

GR Snap is an independent app and is not affiliated with, sponsored by, or endorsed by Ricoh Imaging Company, Ltd. "Ricoh" and "GR" are trademarks of their respective owners.